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Kaseya Wants to Sell AI Through MSPs As Well As To Them
The vendor’s new CEO has AI solutions for end users and an agent marketplace in her plans. Plus: Kaseya’s next-gen MCP interface and Cytracom’s emerging…
 • 
Rich Freeman
Kaseya Has a Radically New MCP interface Coming
The IT management leader is the latest and biggest name yet in a string of vendors developing intuitive natural language chat and voice control planes…
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Rich Freeman
Cytracom’s Platform Roadmap Comes into Focus
The one-time UCaaS vendor’s evolving security risk management play involves a tightly integrated mix of vulnerability management, GRC, and SASE now, and…
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Threading the AI Risk/Reward Needle
 • Rich Freeman
What’s Changing and What’s Not at Kaseya
 • Rich Freeman
Everything You Know About Partner Programs is Wrong
 • Rich Freeman
AI-Native Approaches to AI-Era Managed Services
 • Rich Freeman
Agentic AI’s Scary Security Risks
 • Rich Freeman
Managed Security’s Magnetic Appeal for Vendors
 • Rich Freeman
The New Rules of Partner Programs Are Still TBD
Everyone agrees that yesterday’s programs don’t fit today’s channel. What new programs should look like is still in dispute. Plus: why N-able thinks the…
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Rich Freeman
N-able heard the buzz about AI SOCs at Black Hat. It’s just not buying it.
AI-powered SOC solutions without an MDR backbone, the vendor believes, are just less capable MDR solutions.
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Rich Freeman
How a “People Company” is Going AI
Tech labor outsourcer IT By Design is planning for a future in which MSPs need a lot less tech labor. Plus: inforcer has an AI plan too and Moovila’s…
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Rich Freeman
inforcer’s Thinking AI as a Service
The Microsoft cloud management vendor has a plan for helping MSPs make their way toward the agentic AI future.
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Rich Freeman
AI Excels at Project Management, Says Moovila. GenAI Sucks.
Which is why Moovila is using pre-LLM AI developed in house to power its project management software rather than LLMs.
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Rich Freeman
What Makes Managed Services Hard? It’s Complicated.
Complexity is a fact of life for MSPs and vendors who partner with them, as Auvik, Barracuda, Cynet, and Sophos can all attest.
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Rich Freeman
Pax8 Sees Just One Way to Win in Agentic AI: Smash the Rules
The rules it has in mind, moreover, apply to vendors and MSPs as much as marketplaces. Plus: Slide’s step into the MCP future and yin-and-yang SMB data…
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Rich Freeman
Slide is Living in the MCP Future
A recently shipped tool that lets MSPs use Anthropic’s Claude as an administrative interface is an early example of a likely trend.
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Rich Freeman
The Yin and Yang SMB Economy
Research from GTIA suggests SMBs are hungry for innovation but anxious about inflation, tariffs, and the possibility of a recession.
 • 
Rich Freeman
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Channelholic
News, insights, and analysis for people with an insatiable appetite for all things MSP and SMB channel.
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