Subscribe
Sign in
Home
Channel Mastered
Podcast
YouTube
Archive
About
ConnectWise Has Shipped Service Desk Automation Agents. Now What?
The software maker’s “agentic RMM” is designed to make MSPs more efficient. Will it help them grow? Plus: ConnectWise has usage-based pricing coming and…
Nov 9
•
Rich Freeman
1
1
Mystery Solved? An Update on Service Margins from Service Leadership
ConnectWise has even better data than it did five months ago that service desk automation software is boosting service margins at best-in-class MSPs.
Nov 9
•
Rich Freeman
1
Going Headless
Vendors of all kinds, with the partial exception of ConnectWise, are perfectly comfortable with a future in which the users are agents and their…
Nov 9
•
Rich Freeman
Most Popular
View all
Shield Technology Partners Is Building Something Totally New in Managed Services
Oct 20, 2025
•
Rich Freeman
3
Mega MSPs Are Old News. Say Hello to the Mega Megas.
Jan 31
•
Rich Freeman
4
Move Over, Private Equity. Venture Capital is Investing in MSPs Too.
Sep 14, 2025
•
Rich Freeman
3
Threading the AI Risk/Reward Needle
Apr 26, 2024
•
Rich Freeman
1
Treeline is Different
Apr 6
•
Rich Freeman
5
Distribution is Dead
Nov 10, 2025
•
Rich Freeman
1
Latest
Top
Discussions
AI’s Turning Roadmaps into Speedways
Vendors are adding new features and functionality much, much faster thanks to AI coding tools.
Nov 9
•
Rich Freeman
ConnectWise Has Token-Based Pricing on the Way
“The industry is not going to allow data to flow in and out for free, probably, forever,” says CEO Manny Rivelo. “We’re going to have to go to a…
Nov 9
•
Rich Freeman
Benchmarking the Service Desk Automation Frontier
Shield Technology Partners has assembled the first LLM leaderboard for MSPs. Plus: Why two MSPs are running their business on apps they built rather…
Oct 31
•
Rich Freeman
1
2
Software By an MSP For an MSP
ITPartners+ has turned a single pane of glass managed services solution built for its own use into a product for its peers as well.
Oct 31
•
Rich Freeman
Don’t Like Your PSA? Build One Instead.
DataCorps Technology Solutions is among a growing number of MSPs building tools they used to buy with help from AI.
Oct 31
•
Rich Freeman
Get Over It, MSPs. AI Can Drive for Itself.
Neo Agent says agentic AI beats deterministic RPA every time. Plus: IgnitHQ’s MSP tool suite’s flying solo more than expected and Rewst’s all-new…
Oct 25
•
Rich Freeman
1
1
Rewst Appears to be Uncaging Automation
The RPA vendor's recently launched, radically changed platform has turbocharged automation building among early adopters.
Oct 25
•
Rich Freeman
IgnitHQ’s Duke Flies Solo
About a fourth of the young MSP tool suite vendor’s partners are letting its AI engine Duke process tickets start to finish unassisted.
Oct 25
•
Rich Freeman
Bonus Post: Move Over, Meta. Pax8’s Got a Muse for MSPs.
Now in early access, 8bot is a persistent agent of the kind Meta, OpenAI, and Instinct have made famous, but with multi-tenant management. Will MSPs and…
Oct 19
•
Rich Freeman
See all
Channelholic
News, insights, and analysis for people with an insatiable appetite for all things MSP and SMB channel.
Subscribe
Recommendations
View all 11
Venture in Security
Ross Haleliuk
Newcomer
Eric Newcomer
The Security Industry
Richard Stiennon
The B.R.A.N.D. Method
Lisa Shorr
AgenticMSP
Howard M Cohen
Social Media
Twitter
Instagram
LinkedIn
RSS
RSS
Channelholic
Subscribe
About
Archive
Recommendations
Sitemap
This site requires JavaScript to run correctly. Please
turn on JavaScript
or unblock scripts
