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Insurers Are Writing AI Out of Your Coverage
Including your cyber coverage for agentic mayhem. Plus: SPECTRA’s answer to AI insurance exclusions, a recipe for calculating AI ROI, and why outcomes…
Sep 20
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Rich Freeman
2
2
3
How Many Tokens Is Too Many?
According to the Tokenomics Foundation, you have no way of knowing unless you’re measuring both what you’re spending on AI and what you’re getting in…
Sep 20
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Rich Freeman
Outcomes Are Golden in AI
And even more so than data for reasons retail AI vendor Upshop’s solution and strategy illustrate.
Sep 20
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Rich Freeman
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Shield Technology Partners Is Building Something Totally New in Managed Services
Oct 20, 2025
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Rich Freeman
2
Mega MSPs Are Old News. Say Hello to the Mega Megas.
Jan 31
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Rich Freeman
4
Move Over, Private Equity. Venture Capital is Investing in MSPs Too.
Sep 14, 2025
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Rich Freeman
3
Threading the AI Risk/Reward Needle
Apr 26, 2024
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Rich Freeman
1
Treeline is Different
Apr 6
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Rich Freeman
5
Distribution is Dead
Nov 10, 2025
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Rich Freeman
1
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Somebody Had to Test Token Pricing for MSPs. Flamingo Volunteered.
The managed services software vendor bets partners will pay for digital labor by the token if the ROI is reliable. Plus: TD SYNNEX invests in MSPs and…
Sep 13
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Rich Freeman
1
We’re All Builders Now, and We’re All on the Hook
Vibe coding produces tech debt that neither MSPs nor their clients may be anticipating.
Sep 13
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Rich Freeman
MSPs Want Strategic Advice. TD SYNNEX Says We Hear You.
The distributor’s first-ever MSP sales unit is dedicated to discussing outcome-oriented growth strategies with “pure play” managed service partners.
Sep 13
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Rich Freeman
1
Governance Debt Is an AI Bill No One’s Budgeting For
And the same goes for data debt. Plus: How Copulo plans to turn phone calls into AI fodder and Clairify plans to make selling an AI chief of staff…
Sep 6
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Rich Freeman
1
1
Clairify Builds a Chief of Staff for the Rest of Us
Designed to keep busy executives on track, the startup’s agentic aide-de-camp is also an easy way for MSPs to introduce agentic AI to their clients.
Sep 6
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Rich Freeman
1
Copulo’s Plan for Putting Voice Traffic to Work for AI
Salespeople and technicians are notoriously bad at notetaking. Copulo’s products do that and more for them.
Sep 6
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Rich Freeman
Managed BPO Is the New Managed Services
Where BPO is AI business process outcomes of the kind Integris now bundles with monitoring and management. Plus: Why the “hyper-fragmented” MSP market…
Aug 30
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Rich Freeman
2
1
Managed Services M&A Has a Lot of Room to Run
Despite the rise of MSP giants, an M&A advisor says, the managed services market remains “hyper-fragmented” and ripe for even more private equity…
Aug 30
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Rich Freeman
Are Digital Workers the AI Strategy MSPs Have Been Looking For?
Yes, according to former Kaseya exec Fred Voccola and MSP rollup The 20. Plus: Voccola on the SaaSpocalypse, systems of record, and open APIs.
Aug 23
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Rich Freeman
1
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