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The MCP Acid Test for AI and Community
Vendors should supply AI data freely to MSPs and each other. Will they? Plus: Syncro goes (Claude) native, Lexful’s SaaSpocalypse insurance, and GTIA’s…
Aug 9
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Rich Freeman
1
IT By Design Helps MSPs Eat the AI Elephant
Implementing AI is a journey. IT By Design is providing venues for MSPs to plan that trip cooperatively.
Aug 9
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Rich Freeman
1
GTIA Says It’s Lead or be Led for the Channel Community
The nonprofit industry association is spearheading vendor-neutral regulatory and standards initiatives on a scale no other organization can match.
Aug 9
•
Rich Freeman
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Shield Technology Partners Is Building Something Totally New in Managed Services
Oct 20, 2025
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Rich Freeman
2
Mega MSPs Are Old News. Say Hello to the Mega Megas.
Jan 31
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Rich Freeman
4
Threading the AI Risk/Reward Needle
Apr 26, 2024
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Rich Freeman
1
Move Over, Private Equity. Venture Capital is Investing in MSPs Too.
Sep 14, 2025
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Rich Freeman
3
Treeline is Different
Apr 6
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Rich Freeman
5
Distribution is Dead
Nov 10, 2025
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Rich Freeman
1
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Lexful’s SaaSpocalypse Insurance
The AI era system of record startup for MSPs believes targeted context will ensure its long-term relevance to the industry.
Aug 9
•
Rich Freeman
Syncro Goes Native
The company’s about to become the first managed services toolmaker with a native connector to Anthropic’s Claude.
Aug 9
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Rich Freeman
MSPs Are Drifting Toward an AI Pricing Niagara
Many are sticking with per-user fees doomed to decline over time. Plus: What partnering with Anthropic’s like and ThreatCaptain’s dollars-and-cents…
Aug 1
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Rich Freeman
1
1
The Problem Isn’t What You Sell, According to ThreatCaptain. It’s What You Say.
The young security vendor helps MSPs who struggle at selling take a dollars-and-cents approach to quantifying risk.
Aug 1
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Rich Freeman
When Is a Security Platform Not a Security Platform?
When it’s a collection of products rather than fully unified, according to Sophos. Plus: Why partner program sat’s down and an AI consultant who wants…
Jul 26
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Rich Freeman
1
1
AI Consultants Can Be Friends as Well as Foes for MSPs
wave4, for example, has business consulting and AI coding skills few MSPs possess, but is more eager to partner with MSPs than to replace them.
Jul 26
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Rich Freeman
Don’t Blame AI for Sliding Partner Program Satisfaction
Experts say it’s been deteriorating for a while, and AI’s just making it worse.
Jul 26
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Rich Freeman
The Hyperscalers Ate Your Hardware
Ingram Micro and its partners share thoughts on coping with AI-related hardware shortages. Plus: Why it takes a village to adapt to AI transformation…
Jul 19
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Rich Freeman
1
Thread’s Next Magic Act is for Techs
Best known for taking pain out of ticketing for end users, the AI automation vendor for MSPs is now doing the same for help desk teams and their…
Jul 19
•
Rich Freeman
1
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