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Shield Technology Partners is Building the Palantir of Managed Services
And with direct help from OpenAI, no less. Plus: How Evergreen Services Group plans to go AI native and how MSPs are navigating the AI backlash.
Dec 20
•
Rich Freeman
Evergreen Services Group Steers its Own Course to AI
The MSP rollup is experimenting with customized deployments of third-party tools to build the AI-first MSP of the future.
Dec 20
•
Rich Freeman
1
2
Everest Likes the Palantir Model of Managed Services
The AI startup provides onsite forward deployed engineering assistance to users of its service desk automation software.
Dec 20
•
Rich Freeman
1
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Shield Technology Partners Is Building Something Totally New in Managed Services
Oct 20
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Rich Freeman
1
1
Threading the AI Risk/Reward Needle
Apr 26, 2024
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Rich Freeman
1
Distribution is Dead
Nov 10
•
Rich Freeman
Move Over, Private Equity. Venture Capital is Investing in MSPs Too.
Sep 14
•
Rich Freeman
1
What’s Changing and What’s Not at Kaseya
Jan 24
•
Rich Freeman
Everything You Know About Partner Programs is Wrong
Aug 9, 2024
•
Rich Freeman
3
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MSPs Battle the AI Backlash
Employers want it. Employees often don’t. MSPs are learning to close the gap.
Dec 20
•
Rich Freeman
Mapping the Next Golden Age of Managed Services
Predictably, it involves AI, especially for smaller MSPs. Plus: Cisco takes a big step on a long march to prioritizing MSPs.
Dec 12
•
Rich Freeman
1
Cisco Steers Hard Toward MSPs
The industry giant’s long, slow march toward making MSPs a partnering priority takes a huge step forward next month with the launch of a new partner…
Dec 12
What’s AI Security?
It’s a harder question to answer than you’d think right now. Plus: AI security’s role in Veeam’s latest moves and why skills gaps have vendors…
Dec 8
•
Rich Freeman
Veeam Extends Data Protection to AI Data
As it logically should given that it’s a data protection vendor, AI is the biggest thing in IT, and data leakage is one of the biggest AI-related…
Dec 8
•
Rich Freeman
News Flash: Networks and Endpoints Still Exist
Managing both requires skills that can be hard to find in the age of AI, security, and cloud, though, which has network and endpoint management vendors…
Dec 8
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Rich Freeman
2
Sorry to Be the Grinch Here, Folks, But There is No Agentic AI Easy Button
MSPs are going to need agentic AI development skills with or without ready-made, marketplace-ready agents. Plus: why Huntress is getting into identity…
Dec 1
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Rich Freeman
1
Huntress Hits the Accelerator on Identity Security Posture Management
Acquiring Microsoft 365 security vendor Inside Agent was a step toward the imminent addition of a left-of-boom identity security product to the vendor's…
Dec 1
•
Rich Freeman
Do the Math, Venture Capital Says. AI for Managed Services Is the Next Big Thing.
Top Down Ventures is just one of several VCs betting big on AI-for-MSP startups. Plus: N-able isn’t what you probably think it is any longer.
Nov 24
•
Rich Freeman
1
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