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MSPs Are Winning in Cloud, Working on AI
Nerdio’s cloud business is booming but its partners are still figuring out AI even as OpenAI and Anthropic begin eyeing their customers. Plus: An update…
May 10
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Rich Freeman
1
WatchGuard Says Allow Us to (Re)introduce Ourselves
Still best known for its firewalls, the company and its new CEO are urging MSPs to take a look at its complete, affordable, channel-only security…
May 8
•
Rich Freeman
1
CyberFOX is Thinking Bigger
As in bigger buyers and a bigger, more diverse channel led by its first-ever channel chief.
May 8
•
Rich Freeman
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Shield Technology Partners Is Building Something Totally New in Managed Services
Oct 20, 2025
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Rich Freeman
2
Mega MSPs Are Old News. Say Hello to the Mega Megas.
Jan 31
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Rich Freeman
4
Threading the AI Risk/Reward Needle
Apr 26, 2024
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Rich Freeman
1
Move Over, Private Equity. Venture Capital is Investing in MSPs Too.
Sep 14, 2025
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Rich Freeman
3
Distribution is Dead
Nov 10, 2025
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Rich Freeman
1
Treeline is Different
Apr 6
•
Rich Freeman
4
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Pia Pulls Humans a Little More Out of the Loop
The company’s latest step on a long, carefully-paced march toward autonomous AI for service desks is a customer-facing chat tool capable of closing most…
May 8
•
Rich Freeman
All CloudCapsule Wants Is What Wiz Got
The young cloud security posture management vendor aspires to do for SMBs and MSPs what the company Google paid $32 billion for does in enterprise IT.
May 8
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Rich Freeman
AI’s Good, Says Kaseya. Data Gravity’s Better.
Kaseya plans to use its giant mass of managed services data as a strategic moat in AI and beyond. Plus: The time has come for a service desk automation…
May 4
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Rich Freeman
We Need a Service Desk Automation Benchmark, People
Everyone who makes service desk automation software says their AI is the best. A benchmark would help MSPs decide who’s right.
May 4
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Rich Freeman
Google Seizes the SMB Moment
AI is young, SMBs are the next big growth market, and Google is investing heavily to win their hearts, minds, and wallets. Plus: Thoughts on resellable…
Apr 26
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Rich Freeman
2
2
Business Resilience and the System of Speed
Why the latest from N-able and ConnectWise suggest MSPs need more than cyber resilience and systems of action in the age of AI. Plus: N-able embraces…
Apr 20
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Rich Freeman
Some Vendors Fear SaaSpocalyptic Disintermediation. N-Able Doesn’t.
The company’s new MCP server is a first step toward embracing an inevitable future in which MSPs never interact with its interface.
Apr 20
•
Rich Freeman
AI Model Spending is a Black Hole
Might be a good time to find a way out before tokenmaxxing employees drive budgets up and margins down for vendors and MSPs. Plus: No really, quantum…
Apr 12
•
Rich Freeman
2
OpenText Cybersecurity Takes a Stab at Closing the AI Alignment Problem
As in the lack of alignment between what partner programs offer in the age of AI and what members want. For OpenText, a new alliance with Hatz AI is an…
Apr 12
•
Rich Freeman
1
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