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Shield Technology Partners Is Building Something Totally New in Managed Services
It fuses software, services, and a ton of venture capital under one roof. Plus: Pia’s careful progress toward agentic AI for MSPs and more reasons to…
 • Rich Freeman
Threading the AI Risk/Reward Needle
There’s opportunity for the channel in AI, but also danger. Two vendors are helping mitigate the danger so MSPs can seize the opportunity. Plus: is the…
 • Rich Freeman
Distribution is Dead
And long live the intelligent platform, says Ingram Micro. Plus: Why Ingram and Pax8 respectfully disagree on agentic marketplaces and why relationships…
 • Rich Freeman
Move Over, Private Equity. Venture Capital is Investing in MSPs Too.
General Catalyst’s $74 million bet on “AI rollup” Titan is part of a growing trend. Plus: MCP for Autotask but not from Kaseya and why MSPs should fear…
 • Rich Freeman
What’s Changing and What’s Not at Kaseya
Kaseya’s Fred Voccola explains what he’ll be doing in his new job. Plus: Kaseya’s next big product news, Cytracom and AvePoint on platform, and Ingram…
 • Rich Freeman
Everything You Know About Partner Programs is Wrong
CompTIA research explains why and what to do about it. Plus: ConnectWise defines platform, Atera goes “good crazy” on AI, and hackers discover brand…
 • Rich Freeman
AI-Native Approaches to AI-Era Managed Services
A growing crop of startups is reimagining rather than merely automating MSP workflows. Plus: vibe flowing from Rewst, “big stuff” from Huntress and…
 • Rich Freeman
Agentic AI’s Scary Security Risks
Now, before autonomous bots are everywhere, would be a good time to start mitigating their potential dangers. Plus: Atera Autopilot goes GA and N-able…
 • Rich Freeman
Managed Security’s Magnetic Appeal for Vendors
News last week from four vendors at three events is the latest proof that security vendors are courting MSPs hard. Plus: N-able’s plans for…
 • Rich Freeman
Platform is the Plan at Ingram Micro
Like ConnectWise, CrowdStrike, and many others, Ingram aims to be “a platform company.” Plus: why compliance services both are and aren’t something…
 • Rich Freeman
The Mega MSPs Are Coming
They’ll be fearsome competitors for smaller peers, but not unbeatable. Plus: SaaS Alerts thinks beyond Microsoft 365 and Pax8 adds payments to its…
 • Rich Freeman
Has Atera Gone Full Agentic?
A look at its autonomous AI-based IT management service suggests it has. Plus: Hints about two big forthcoming announcements from Syncro and new…
 • Rich Freeman
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