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AI “Systems of Action” Have Worrying Implications for PSA Vendors
Including the maybe, who knows prospect of complete displacement. Plus: Why a deal Dave Sobel negotiated with Karl Palachuk is good news for the MSP…
Jan 3
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Rich Freeman
1
A Welcome Investment in the Spirit of MSP Community
Long-time community leaders Dave Sobel and Karl Palachuk are joining forces to keep the go-giver mentality that has long defined managed services alive.
Jan 3
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Rich Freeman
December 2025
Shield Technology Partners is Building the Palantir of Managed Services
And with direct help from OpenAI, no less. Plus: How Evergreen Services Group plans to go AI native and how MSPs are navigating the AI backlash.
Dec 20, 2025
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Rich Freeman
Evergreen Services Group Steers its Own Course to AI
The MSP rollup is experimenting with customized deployments of third-party tools to build the AI-first MSP of the future.
Dec 20, 2025
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Rich Freeman
1
2
Everest Likes the Palantir Model of Managed Services
The AI startup provides onsite forward deployed engineering assistance to users of its service desk automation software.
Dec 20, 2025
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Rich Freeman
1
MSPs Battle the AI Backlash
Employers want it. Employees often don’t. MSPs are learning to close the gap.
Dec 20, 2025
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Rich Freeman
Mapping the Next Golden Age of Managed Services
Predictably, it involves AI, especially for smaller MSPs. Plus: Cisco takes a big step on a long march to prioritizing MSPs.
Dec 12, 2025
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Rich Freeman
1
Cisco Steers Hard Toward MSPs
The industry giant’s long, slow march toward making MSPs a partnering priority takes a huge step forward next month with the launch of a new partner…
Dec 12, 2025
What’s AI Security?
It’s a harder question to answer than you’d think right now. Plus: AI security’s role in Veeam’s latest moves and why skills gaps have vendors…
Dec 8, 2025
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Rich Freeman
Veeam Extends Data Protection to AI Data
As it logically should given that it’s a data protection vendor, AI is the biggest thing in IT, and data leakage is one of the biggest AI-related…
Dec 8, 2025
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Rich Freeman
News Flash: Networks and Endpoints Still Exist
Managing both requires skills that can be hard to find in the age of AI, security, and cloud, though, which has network and endpoint management vendors…
Dec 8, 2025
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Rich Freeman
2
Sorry to Be the Grinch Here, Folks, But There is No Agentic AI Easy Button
MSPs are going to need agentic AI development skills with or without ready-made, marketplace-ready agents. Plus: why Huntress is getting into identity…
Dec 1, 2025
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Rich Freeman
1
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