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September 2026

Shield’s Secret Weapon Isn’t AI. It’s People.
As in “irreplaceable” employees, happy customers, and OpenAI FDEs. Plus: GTIA, the ASCII Group, MSP OneShare, and Central Mafia User Group define…
 • Rich Freeman
Central Mafia User Group Keeps It in the Family
Once part of ConnectWise, CMUG is now an independent, member-led, vendor-neutral MSP community.
 • Rich Freeman
MSP OneShare’s Whole Different Community Paradigm
The still young organization is all about member empowerment and savings on products.
 • Rich Freeman
GTIA and ASCII Meet in the Community Middle
GTIA says buying the ASCII Group will make both organizations better.
 • Rich Freeman
Insurers Are Writing AI Out of Your Coverage
Including your cyber coverage for agentic mayhem. Plus: SPECTRA’s answer to AI insurance exclusions, a recipe for calculating AI ROI, and why outcomes…
 • Rich Freeman
How Many Tokens Is Too Many?
According to the Tokenomics Foundation, you have no way of knowing unless you’re measuring both what you’re spending on AI and what you’re getting in…
 • Rich Freeman
Outcomes Are Golden in AI
And even more so than data for reasons retail AI vendor Upshop’s solution and strategy illustrate.
 • Rich Freeman
Somebody Had to Test Token Pricing for MSPs. Flamingo Volunteered.
The managed services software vendor bets partners will pay for digital labor by the token if the ROI is reliable. Plus: TD SYNNEX invests in MSPs and…
 • Rich Freeman
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