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September 2024

Thoma Bravo Exec on New ConnectWise CEO: “He’s an Innovator”
Mike Hoffman says Manny Rivelo brings security experience and a passion for technology to the company. Plus: HP on AI PCs and personal fulfillment and…
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Rich Freeman
1
It Takes a Village to Retain a SaaS Customer
SaaS NRR numbers are down. Partners, if incentivized right, are the answer. Plus: NinjaOne’s contrarian growth strategy, multi-vendor PRM from Unifyr…
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Rich Freeman
For MSPs, It’s Go Global or Go Home
Offshore labor is both a threat and opportunity in relation to giant MSPs. Plus: Pia’s laser focus on help desks, AI security scariness from…
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Rich Freeman
Kaseya Wants it All
And its Microsoft-inspired strategy for getting it has implications in security and beyond. Plus: ScalePad’s platform play and crisis communication…
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Rich Freeman

August 2024

The Secret Ingredient to MSP Platform Success?
The 20 and rollups like it say integrated everything is the key to big money in a platform sale. Plus: D&H seeds AI confidence, Kaseya invests (more) in…
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Rich Freeman
1
Cyber Insurers are Cutting Out the MSP Middleman
Some are, at least, by providing managed security themselves. Plus: Huntress puts SIEM on a data diet, Syncro chooses AI over genAI, and Channel Program…
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Rich Freeman
What’s Behind the SaaS Spending Slowdown?
And what does it mean for SaaS vendors and resellers? Plus: Rewst shows the way to SaaS fund-raising success, SaaS Alerts craves vendor APIs, and Veeam…
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Rich Freeman
Everything You Know About Partner Programs is Wrong
CompTIA research explains why and what to do about it. Plus: ConnectWise defines platform, Atera goes “good crazy” on AI, and hackers discover brand…
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Rich Freeman
Blockchain or Bust
You don’t have to deploy it just yet but should at least be thinking about it if you care about relevance. Plus: Gradient MSP’s community-first pricing…
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Rich Freeman

July 2024

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