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Business-to-Business is Still Person-to-Person in the Age of AI
Which is why relationships loom as large as platforms in Ingram Micro’s competitive strategy. Plus: Why hyperscalers are more friend than foe for distis…
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Rich Freeman
3:27
Hot Take: AvePoint, Cytracom, and the Platform Play in Managed Services
What two seemingly unrelated acquisition announcements this week say about the importance of platforms for MSPs and vendors who sell to them.
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Rich Freeman
Platform is the Plan at Ingram Micro
Like ConnectWise, CrowdStrike, and many others, Ingram aims to be “a platform company.” Plus: why compliance services both are and aren’t something…
 • 
Rich Freeman
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Everything You Know About Partner Programs is Wrong
 • Rich Freeman
Threading the AI Risk/Reward Needle
 • Rich Freeman
Which Marketplace? Wrong Question.
 • Rich Freeman
Platform is the Plan at Ingram Micro
 • Rich Freeman
Why Distributors Are Steering MSPs Toward Microsoft Copilot
 • Rich Freeman
Kaseya’s Not-So-Unspoken Partner Compact: Longer Contracts, Lower Prices
 • Rich Freeman
2
3:51
Hot Take: Kaseya’s Data on Cloud Today and AI Tomorrow
What figures about cloud computing from Kaseya’s latest MSP research tells us about the future of AI, for SMBs and beyond.
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Rich Freeman
Happy Days Are Here Some More!
New data from CompTIA suggests 2025 will be a good year for IT, a better year for IT service providers, and a better year yet for AI service providers…
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Rich Freeman
MSPs Love Platforms
And everyone from CrowdStrike to Kaseya to HaloPSA, it seems, knows it. Plus: a venture capital unicorn and more discouraging data on tech industry…
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Rich Freeman
The Agents are Coming
And they’ll make MSPs in particular either incredibly efficient or obsolete. Plus: Pia’s progress on AI for MSPs and Helpt’s plan to scale the human…
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Rich Freeman
4:01
Hot Take: TeamViewer Buys 1E
What TeamViewer’s $720 million acquisition of digital employee experience vendor 1E says about the present and future of fully autonomous, AI-powered IT…
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Rich Freeman
Bursting the Outcome-Based Pricing Bubble
It would be great if all software was billed like AI is. Don’t count on it happening. Plus: what startups can learn from Senteon and three AWS re:Invent…
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Rich Freeman
4:59
Hot Take: Ingram Micro and AWS Double Down on Marketplace Collaboration
A newly announced strategic collaboration agreement between Amazon Web Services and Ingram Micro is the latest example of how distributors are adapting…
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Rich Freeman
Which Marketplace? Wrong Question.
Actually, everyone in the channel should think hard about which online marketplaces they use. But maybe not as hard as IT providers in particular think…
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Rich Freeman
Bonus Post: Four Pre-Holiday Appetizers
Just in time for Turkey Day, here are belated updates from Auvik, N-able, Nerdio, and Pax8.
 • 
Rich Freeman
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Channelholic
News, insights, and analysis for people with an insatiable appetite for all things MSP and SMB channel.
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