Is Your Next Help Desk Tech Named Claude?

According to at least one MSP, chatbot style natural language prompting is the future of RMM interfaces, if not RMM software itself.

MSPs may not be alone in having AI-powered disruption ahead of them. Things could look a whole lot different soon for makers of RMM and PSA solutions too, according to Elliott Hyman, who is CEO of Lyra Technology Group, a (growing) collection of nearly 100 MSPs assembled by Evergreen Services Group.

That’s based on something Hyman (pictured) recently saw an MSP do in a demo using Anthropic’s Claude and MCP, a protocol for connecting AI to data sources that’s rapidly gaining momentum among vendors large and less large.

“He said, ‘Hey, it’s the first day of my MSP. I need to understand the systems we have,’” Hyman recalls. Claude mapped it all out for him and then suggested adding a new VM. Go for it, the user said. 45 seconds later, there it was.

“He was just plain language explaining what he wanted to do into Claude and the machine did it,” Hyman says. “Just did it. No technical skills.”

Think about all the time, money, and effort RMM vendors sink into interfaces. Then ask yourself if much of it’s being wasted.

“I’d be worried about this stuff if I was a producer of almost any software, but especially MSP software,” Hyman warns. “I think it’s going to be really different, and I frankly don’t see the big legacy guys getting it at all right now.”