Syncro Goes Native
The company’s about to become the first managed services toolmaker with a native connector to Anthropic’s Claude.
It’s a measure of just how deeply convinced Syncro is that MSPs will eventually do most of their RMM and PSA work via LLMs that it’s created a connector for Claude and applied to have it listed in Anthropic’s official directory. And on Tuesday the world will learn something that Channelholic readers already know, which is that Anthropic has accepted the application.
“We show up as a native connector,” says Syncro CEO Michael George (pictured). As far as I can tell, that’s a first for an RMM/PSA vendor and one that puts Syncro alongside names like Slack, QuickBooks, Docusign, and Dropbox.
There’s more to the news than just the connector, too. “We’re coming out with a plug-in and a set of prebuilt skills,” says Dee Zepf, Syncro’s chief product officer.
All of which is a bit of a departure from Syncro’s previously stated intention to go all-in on Microsoft in cloud, security, and beyond. Hard to blame the company for diversifying its bets, though, given that while Microsoft remains a player in AI (Copilot seats grew an impressive 50% from 20 million to 30 million just in the last quarter) Anthropic is an even hotter one, with more revenue in the last 12 months than Starbucks, McDonald’s, and Taco Bell owner Yum! Brands.
Of course, betting on Microsoft, Anthropic, or anyone else in AI only makes sense for an MSP toolmaker in conjunction with a service desk automation roadmap, and Syncro’s other major announcement on Tuesday will be the launch of its first AI-powered ticket triage and dispatch solution. It will join a ticket summarization system introduced about six weeks ago that has improved time to action on technical issues by 10% on average, according to Syncro. Both features will be accompanied in September by a “guided ticket resolution” feature that the company projects will resolve 20% of tickets autonomously.
Competitors are claiming bigger achievements in that area, but aren’t leaning into chatbot integration as heavily as Syncro. We’re about to learn just how much MSPs value the ability to do their AI-accelerated managed services work through the same AI interface they use for everything else.