Kaseya Has a Radically New MCP interface Coming
The IT management leader is the latest and biggest name yet in a string of vendors developing intuitive natural language chat and voice control planes for their software.
Kaseya CEO Rania Succar’s plans for AI go beyond customer-facing agents. There are new MSP-facing agents coming as well in areas beyond help desk work.
“It’s not just about profitability, it’s also about growth,” she says. “You think about all the tooling that we can partner with MSPs to put in place to better qualify leads, to more effectively convert leads, to train their go-to-market teams, to be more effective in driving that conversion, to use AI to help package and price offerings.”
Of course, good, clean, centralized data is the precursor to anything useful in AI, so Kaseya has plans there too. “Typically, MSPs and SMBs use dozens of different applications to run their business, and as a result all the data’s fragmented,” says Succar, who without getting into specifics suggests there are solutions coming that will help MSPs both consolidate their own data and sell data consolidation services to end users.
In parallel with that, meanwhile, Kaseya plans to centralize its own data as well to support “an integrated IT orchestrator for MSPs, so they can operate across the entire suite in seamless ways with deep, deep integration,” Succar says.
That “orchestrator,” she adds, will use MCP, and as regular readers know, interesting things happen these days when vendors centralize their data and connect it to MCP. Remember when an MSP I spoke to opened my mind to the who-knows, someday possibility of RMM, PSA, and other managed service apps using natural language chatbot interfaces? And then, a week later, when I discovered that data protection vendor Slide was living in that who-knows, someday future right now? Well, Kaseya’s on its way there too.
“The possibilities are unbelievably exciting,” Succar says. “It will no longer be coming into the interface that exists today. It’ll be much more oriented around a single interface where you can have a conversation around, ‘here’s what I’d like to do,’ and you can ask it questions.”
Users can expect to start seeing the new-look interface next year, she adds. “This is something that is not far away.”
Speaking of innovative interfaces…
I wrote a few weeks ago about Cyft, one of several startups using AI to accelerate MSP growth in interesting ways. Cyft turns out to have been a sponsor of Vision, which gave me a chance to get my first demo of Sam, the vendor’s debut product, last week.
Captured on video, it simulated a technician helping an end user resolve a printer malfunction. Perfectly ordinary stuff until the tech and customer each hung up, at which point Sam, which had been silently and invisibly listening in the whole time, automatically created detailed, well-organized documentation, time stamped the ticket, and marked it closed while the technician was already on to supporting another customer.
All very useful for seeing the tech Cyft told me about before at work. What really grabbed my attention, though, was a piece of the demo in which the technician made several PSA updates by voice. As in he just said what he wanted the PSA to do out loud and it happened, no typing in a chatbot interface required. That I hadn’t heard about before.
“There’s a lot you haven’t heard about,” said James Farrow, Cyft’s co-founder and CEO (pictured), with a smile.
Managed services software interfaces, I’m belatedly realizing, are going to start getting radically different and very interesting pretty soon. In Cyft’s case, at least, that will begin happening October 1st, when Sam reaches market.