Solid piece on where MSPs need to head. The shift from tactical service delivery to strategic R&D really captures whats happenning with the best operators right now. Saw something interesting in the notes section about Veeam embedding into ServiceNow workflows, which is a smart move considering how many enterprise MSPs already have ServiceNow as their ITSM backbone and they dunno want to rip that out just to add data protection processes.
Solid piece on where MSPs need to head. The shift from tactical service delivery to strategic R&D really captures whats happenning with the best operators right now. Saw something interesting in the notes section about Veeam embedding into ServiceNow workflows, which is a smart move considering how many enterprise MSPs already have ServiceNow as their ITSM backbone and they dunno want to rip that out just to add data protection processes.